Hsiao-Chen Lu

Taoyuan Armed Forces General Hospital, Taiwan

Abstract Title:

Effects of Gamified Emotional Management Training on Emotional Resilience and Retention Intention Among Hospital Nurses

Biography:

Hsiao-Chen Lu holds a Masters degree in Health Industry Management and currently serves as the Deputy Director of Nursing Human Resources at Armed Forces Taoyuan General Hospital. Her professional expertise includes nursing workforce management, staff development, scheduling optimization, and workplace well-being initiatives. Her research interests focus on nursing retention strategies, emotional resilience training, innovative nursing education, and workforce sustainability. She has extensive experience in nursing human resource coordination and supportive workplace development for clinical nurses. Her recent research emphasizes integrating gamified learning and digital educational strategies into nursing staff development programs to improve emotional resilience, reduce occupational stress, and enhance retention intention among hospital nurses.

Research Interests:

Hospital nurses frequently experience substantial occupational stress caused by heavy workloads, emotional labor, complex interpersonal communication, and rapidly changing clinical environments. Persistent stress may contribute to burnout, emotional exhaustion, decreased job satisfaction, and increased turnover intention, ultimately affecting workforce stability and quality of patient care. Emotional management competency has therefore become an essential component of nursing workforce sustainability and clinical nursing performance. Traditional lecture-based education often lacks interaction, engagement, and practical applicability in real-world clinical situations. Gamified digital learning has recently emerged as an innovative educational strategy that may enhance learner motivation, emotional resilience, self-efficacy, and clinical adaptability among nursing professionals. This study aimed to evaluate the effectiveness of gamified emotional management training on emotional resilience, self-efficacy, job stress reduction, learning engagement, and retention intention among hospital nurses. A quasi-experimental pretest-posttest design was conducted at a regional teaching hospital in Taiwan. A total of 150 registered nurses were assigned to either an intervention group receiving gamified emotional management training or a control group receiving traditional lecture-based education over an eight-week intervention period. Validated instruments included the Connor-Davidson Resilience Scale (CD-RISC), General Self-Efficacy Scale (GSES), Nursing Stress Scale (NSS), and Retention Intention Scale (RIS). Statistical analyses were performed using SPSS 20.0. Compared with the control group, the intervention group demonstrated significant improvements in emotional resilience (+24.6%), self-efficacy (+18.3%), learning engagement (+31.2%), and retention intention (+16.8%) (all p < .01). Job stress scores decreased by 21.4%. Emotional resilience and learning engagement were identified as significant predictors of retention intention. The findings suggest that gamified emotional management training may effectively improve nurses psychological well-being, reduce occupational stress, and strengthen workforce retention in contemporary healthcare environments.

Keywords: Gamified Learning, Emotional Resilience, Retention Intention, Nursing Education, Job Stress